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Frequently Asked Questions
Hanging Guide
Hanging your art is as easy as 1-2-3!
- Peel: Remove the paper liner from the mounting strips on the back of your canvas.
- Place: Position the canvas on your wall exactly where you want it.
- Press: Press your canvas against the wall and hold for 30 seconds.
You can easily re-adjust by removing the canvas from the mounting strips on the wall, readjusting so it lines up with the strips and pressing again until you hear a click.
Absolutely! Every canvas includes a detailed guide with step-by-step instructions and helpful pictures to make hanging your art a breeze.
To keep your canvas looking stunning for years, follow these simple tips:
- Store in a Dry, Cool Space: Keep your art in an indoor area away from moisture.
- Avoid Direct Sunlight: Place your canvas in a spot with little to no direct sunlight to prevent fading.
- Maintain a Stable Environment: Choose a room with consistent temperature and humidity levels.
When it’s time to take down your Whelhung canvas:
- Remove the Canvas: Carefully detach the canvas from the strips and store it in a safe place.
- Remove the Strips: Using the tab at the bottom of each strip, stretch it downward and parallel to the wall. This should take about 15 seconds per strip.
Important: Never pull the strip directly toward you to avoid damage!
All you need is 1 pair of 3M Command strips to easily re-hang your canvas!
Shipping
We ship worldwide! However, free fast standard shipping is only available for:
- The USA (excluding Hawaii, Alaska, and Puerto Rico)
- Canada (excluding Territories)
We ship directly from our manufacturing facility in Windsor, Ontario. Additionally, our products are available on Amazon, which ship from various fulfillment centers across the USA.
- USA/Canada: You can expect your order within 2-5 business days!
- Worldwide: Shipping times vary. Once you select your shipping option, you'll receive an estimated delivery time based on your choice.
We’re so convinced you’ll absolutely love our products, that we’re willing to offer a 30 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 30 days of making a purchase.
PROOF OF PURCHASE
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
SHIPPING ITEMS
In order to return an order, you must contact us first.
You will need to attach a pre-paid return shipping label to the package and mail it to the address on the shipping label. You will not need to pay for shipping.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
CONTACTING US
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below: